Privacy Policy

1. Overview

This Privacy Policy explains how 四川未来三国企业管理咨询有限公司 (English translation: Sichuan Weilai Sanguo Enterprise Management Consulting Co., Ltd.), operating GeoEcho (“GeoEcho,” “we,” “us,” or “our”), collects, uses, stores, and shares information when you use our website and Service.

2. Information We Collect

Depending on how you use GeoEcho, we may collect:

Account and contact information:

• name;
• email address;
• organization name;
• account and authentication information;
• support communications.

Subscription and transaction information:

• selected plan;
• subscription status;
• transaction identifiers;
• billing country and related transaction metadata.

Payments are processed by Paddle as Merchant of Record. GeoEcho does not receive or store complete payment-card numbers.

Customer Content and project data:

• websites and domains submitted for monitoring;
• brand, product, topic, keyword, competitor, and prompt information;
• project settings;
• monitoring requests, reports, and analytical results.

Usage and technical information:

• IP address;
• browser and device information;
• timestamps;
• pages and features used;
• logs, diagnostics, errors, security events, and approximate location derived from IP address.

Cookies and similar technologies:

We may use necessary cookies for login, security, preferences, and Service operation. We may use analytics technologies to understand product usage and improve performance. Where required, non-essential cookies will be used only with appropriate consent.

3. How We Use Information

We use information to:

• provide and operate the Service;
• create and secure accounts;
• process and manage subscriptions;
• generate monitoring results and reports;
• respond to support requests;
• prevent fraud, abuse, and security incidents;
• troubleshoot and improve performance;
• communicate operational and product information;
• comply with legal obligations;
• establish, exercise, or defend legal claims.

We do not sell personal information for monetary consideration.

4. Legal Bases

Where applicable law requires a legal basis, we process information based on:

• performance of a contract;
• legitimate interests in operating, securing, and improving the Service;
• compliance with legal obligations;
• consent, where consent is required.

5. AI Search Monitoring and Third-Party Platforms

To provide monitoring functionality, GeoEcho may submit customer-configured queries, topics, brand names, websites, or prompts to third-party AI, search, infrastructure, or data services and process the responses.

Do not enter confidential personal information or sensitive data into monitoring prompts unless it is necessary and lawful to do so.

Third-party services may process information under their own terms and privacy practices.

6. Service Providers

We may use service providers for:

• cloud hosting and infrastructure;
• databases and storage;
• authentication;
• monitoring and error reporting;
• analytics;
• customer support;
• email delivery;
• payment and subscription processing;
• AI and search-related processing.

These providers may process information only for the applicable service purpose and subject to contractual or legal safeguards where required.

Paddle processes transaction and buyer information as Merchant of Record. Paddle’s privacy information is available at:
https://www.paddle.com/privacy

7. International Data Transfers

GeoEcho and its service providers may process information in countries other than your country of residence. Where required, we use appropriate safeguards for international data transfers.

8. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Service;
• maintain account and transaction records;
• comply with legal, accounting, tax, and regulatory requirements;
• resolve disputes;
• prevent fraud and abuse;
• enforce agreements.

Retention periods may vary by data category. When information is no longer required, we delete or anonymize it where reasonably practicable.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no system or transmission method is completely secure, and we cannot guarantee absolute security.

10. Your Choices and Rights

Depending on your location, you may have rights to:

• request access to personal information;
• request correction;
• request deletion;
• object to or restrict certain processing;
• request data portability;
• withdraw consent;
• complain to an applicable data-protection authority.

To submit a privacy request, contact [email protected]. We may need to verify your identity before completing a request.

You can control cookies using browser settings and any cookie-preference controls provided on the website.

11. Marketing Communications

If we send optional marketing communications, you may unsubscribe using the link in the message. We may still send necessary account, security, billing, and service communications.

12. Children

The Service is intended for business users and is not directed to children. We do not knowingly collect personal information from children below the minimum age required by applicable law.

13. Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy. We will post the updated version on this page and revise the “Last updated” date. Where required, we will provide additional notice.

15. Contact

Data controller and operator:
四川未来三国企业管理咨询有限公司

English translation:
Sichuan Weilai Sanguo Enterprise Management Consulting Co., Ltd.

Email:
[email protected]

Website:
https://geoecho.ai/