Contact and Support

For product, account, technical, and privacy questions, contact support@geoecho.ai. We aim to respond to support requests within two business days.

Product and technical support

For help using GeoEcho, configuring monitoring projects, understanding reports, or reporting a problem with the Service, email support@geoecho.ai.

Account support

For questions about your account, sign-in, or account settings, email support@geoecho.ai from the address associated with your account.

Privacy requests

To exercise a privacy right (such as access, correction, or deletion), email support@geoecho.ai. We may need to verify your identity before completing a request. See our Privacy Policy for details.

Billing, subscription cancellation, and refund support

Payments are processed by our authorized payment provider acting as Merchant of Record. For payments, receipts, subscription cancellation, or refund requests, email support@geoecho.ai.

You can also cancel a subscription using the “Manage subscription” link in your purchase receipt. See our Refund Policy for cancellation and refund terms.

Response time

We aim to respond to support requests within two business days.

Operator

四川未来三国企业管理咨询有限公司

English translation:
Sichuan Weilai Sanguo Enterprise Management Consulting Co., Ltd.

Support email:
support@geoecho.ai

Billing and refund support:
support@geoecho.ai