Contact and Support

For product, account, technical, and privacy questions, contact [email protected]. We aim to respond to support requests within two business days.

Product and technical support

For help using GeoEcho, configuring monitoring projects, understanding reports, or reporting a problem with the Service, email [email protected].

Account support

For questions about your account, sign-in, or account settings, email [email protected] from the address associated with your account.

Privacy requests

To exercise a privacy right (such as access, correction, or deletion), email [email protected]. We may need to verify your identity before completing a request. See our Privacy Policy for details.

Billing, subscription cancellation, and refund support

Payments are processed by Paddle as Merchant of Record. For payments, receipts, subscription cancellation, or refund requests relating to a Paddle purchase, visit Paddle Buyer Support at https://paddle.net/.

You can also cancel a subscription using the “Manage subscription” link in your Paddle receipt. See our Refund Policy for cancellation and refund terms.

Response time

We aim to respond to support requests within two business days.

Operator

四川未来三国企业管理咨询有限公司

English translation:
Sichuan Weilai Sanguo Enterprise Management Consulting Co., Ltd.

Support email:
[email protected]

Paddle Buyer Support:
https://paddle.net/