退款政策 · Refund Policy

1. Scope

This Refund Policy applies to paid GeoEcho subscriptions and other GeoEcho purchases.

GeoEcho is operated by 四川未来三国企业管理咨询有限公司 (English translation: Sichuan Weilai Sanguo Enterprise Management Consulting Co., Ltd.).

Purchases are processed by our authorized payment provider, which acts as Merchant of Record. The payment provider handles payment processing, receipts, applicable transaction taxes, subscription billing, returns, and eligible refunds.

2. Cancellation

You may cancel a subscription at any time using:

• the “Manage subscription” link in your purchase receipt;
• available billing controls in your GeoEcho account; or
• our support team at support@geoecho.ai.

Unless otherwise required by law or stated at checkout, cancellation takes effect at the end of the current paid billing period. You will retain access until that date and will not be charged for a later renewal.

Deleting an account or ceasing to use the Service does not necessarily cancel an active subscription. Use one of the cancellation methods above.

3. Refund Eligibility

You may request a refund within 14 days of your purchase. You do not need to give a reason.

Because GeoEcho delivers metered AI monitoring that we pay for per query, refunds within this window are reduced by the value of the service you have already used:

Refund = amount paid − (credits used × your plan’s per-credit rate)
Your plan’s per-credit rate is its monthly price divided by its monthly credit allowance.

• If you have used no credits, you receive a full refund.
• If you have used part of your allowance, the unused portion is refunded.
• If you have used your full monthly allowance, no refund is payable.

Your credit usage is shown in your account at any time, so the refund amount can be checked before you request it. Example: on a $29 plan with a 2,000-credit monthly allowance, 700 credits used means $18.85 is refunded.

After the 14-day window, completed transactions are generally non-refundable, except where:

• mandatory consumer law provides a cancellation or withdrawal right;
• the Service was materially defective or materially different from its description; or
• a duplicate or incorrect charge occurred.

Nothing in this Policy limits mandatory consumer rights.

4. Technical Problems

If a persistent technical problem materially prevents you from using a paid feature, contact support@geoecho.ai and provide:

• your account email;
• the affected feature;
• relevant dates;
• screenshots or error details where available;
• troubleshooting steps already attempted.

We will make reasonable efforts to investigate. If the problem cannot be resolved, you may submit a refund request using the method below.

5. How to Request a Refund

Email support@geoecho.ai with your account email and the order or receipt reference.

You may also use the support link in your purchase receipt or subscription-management page.

We or our payment provider may request transaction details to verify the purchase. Approved refunds are normally returned to the original payment method, subject to the payment provider’s processing times.

Do not send payment-card details to GeoEcho support.

6. Subscription Renewals

Subscriptions may renew automatically at the interval disclosed at checkout. You are responsible for canceling before the next billing date if you do not want the subscription to renew.

Where required by applicable law, renewal, cancellation, and refund rights provided by that law will apply.

7. Abuse and Chargebacks

Refunds may be refused where there is evidence of fraud, refund abuse, policy abuse, or other manipulative behavior.

If you do not recognize a charge or have a billing problem, please contact support@geoecho.ai before initiating a payment dispute so the issue can be investigated.

8. Loss of Access Following a Refund

If a transaction is refunded, access to the corresponding paid subscription, credits, features, reports, or other purchased benefits may be terminated.

9. Changes to This Policy

We may update this Policy. Changes will be posted on this page with an updated revision date. Changes will not limit rights that have already arisen under mandatory law.

10. Contact

Product support:
support@geoecho.ai

Payment, cancellation, and refund support:
support@geoecho.ai

Operator:
四川未来三国企业管理咨询有限公司

English translation:
Sichuan Weilai Sanguo Enterprise Management Consulting Co., Ltd.